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FAQs

What grade is this hair?

The Rico Collection offers 10 A grade hair. 10 A grade hair is cuticle aligned and comes from one single donor, lasting for 1-2 years with proper care. 

What is your refund policy?

 

All orders can be returned within 7 business days of delivery if hair is still in original packaging.

Do you offer expedited shipping?

 

No. All bundle orders arrive in 3-5 business days. Manufactured wig orders arrive in 5-7 business days. Custom wig orders arrive in 7 business days 

How should I take care of my hair?

Please see our Hair Care Tips page here

Are the wigs pre-made or made to order?

Both. The Rico Collection offers manufactured lace wigs as well as custom ordered hand-made wigs.

Do you offer local pick-up?

No. All merchandise is distributed by shipping method only. 

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